Which listening behavior is likely to make clients feel less heard?

Which listening behavior is likely to make clients feel less heard?

• A. Giving the client full attention
• B. Allowing them space to articulate their feelings
• C. Interjecting frequently with personal thoughts
• D. Summarizing what the client has said to confirm understanding

Answer: (C)

Interjecting frequently with personal thoughts can indeed make clients feel less heard. When a listener prioritizes their own thoughts and opinions over the client's expression, it disrupts the flow of communication. Clients often seek to share their experiences and feelings without interruption, and frequent interjections can signal that the listener is not fully present or engaged in understanding their perspective. This behavior might lead clients to feel undervalued or that their concerns are not being taken seriously, as it shifts the focus from their narrative to the listener's input. Therefore, maintaining a listening stance that centers on the client is crucial for effective communication and fostering a supportive environment.

Interjecting frequently with personal thoughts can indeed make clients feel less heard. When a listener prioritizes their own thoughts and opinions over the client's expression, it disrupts the flow of communication. Clients often seek to share their experiences and feelings without interruption, and frequent interjections can signal that the listener is not fully present or engaged in understanding their perspective. This behavior might lead clients to feel undervalued or that their concerns are not being taken seriously, as it shifts the focus from their narrative to the listener's input. Therefore, maintaining a listening stance that centers on the client is crucial for effective communication and fostering a supportive environment.